support@totsi.shop

Refund & Return Policy (USA)

At Totsi, we take pride in offering high-quality handbags and shoulder bags designed for everyday style and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.

1. Return Window We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns To qualify for a return, your item must meet the following conditions:

  • Item must be unused and unworn
  • Returned in original packaging
  • All tags, accessories, and inserts must be included
  • Proof of purchase or order confirmation is required

Items returned without meeting these conditions may not be approved.

3. Return Shipping Costs We believe in clear and fair policies:

  • Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or wrong product, Totsi will cover the return shipping cost. A prepaid return label will be provided, and a replacement or full refund will be offered at no extra cost.
  • Change of Mind / Customer Remorse: If you wish to return an item because you changed your mind, the style or size does not meet your preference, or you ordered the wrong product, the customer is responsible for the return shipping costs.

4. Restocking Fees We value our customers. Totsi does NOT charge any restocking fee.

  • Restocking Fee: $0

5. How to Start a Return Follow these simple steps:

  • Step 1 — Contact Us: Email us at support@totsi.shop with your Order Number, Reason for return, and Photos (required for damaged items).
  • Step 2 — Receive Instructions: Our support team will review your request and respond within 24 hours with return instructions.
  • Step 3 — Ship the Item: Pack the handbag securely in its original packaging and send it to our return address: 8941 Lewis Ave, Temperance, MI 48182, United States

6. Refunds Once your return is received and inspected:

  • You will be notified of approval status.
  • Approved refunds will be issued to your original payment method.
  • Refund Processing Time: Banks or card providers may take up to 7 business days to process and post the refund.

7. Exchanges The fastest way to receive a different item is:

  • Return the original item.
  • Place a new order once the return is approved.

8. Non-Returnable Items The following items cannot be returned:

  • Personalized or custom-made products
  • Final sale items (if marked at purchase)

Need Help? If you have any questions or need assistance with your return, please contact us:

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